This Privacy Policy describes how the vet365 — accessible at vet365.best — collects, uses, stores, shares, and protects the personal data of users who use the sports betting and live casino platform. By creating an account or accessing any service on the vet365, you agree to the practices described in this document. If you disagree with any part of it, please contact support before continuing to use the platform.
1. Personal Data Controller
The controller of personal data collected through the platform vet365 is the entity responsible for operating the vet365.best website. For the purposes of this Privacy Policy and the LGPD (Law No. 13.709/2018), the data controller is identified as the company operating the vet365, who can be reached by email at suporte@vet365.best for matters related to personal data processing.
The vet365 has appointed a Data Protection Officer (DPO), as required under Article 41 of the LGPD. The DPO can be reached directly through the platform's support channel to address questions, data subject requests, and data protection-related communications. We are committed to responding to all requests within 15 calendar days, as provided by law.
2. Data We Collect
The vet365 collects personal data at different points during your interaction with the platform. Below are the data categories and the situations in which each is collected:
2.1 Data provided directly by you
- Registration: full name, CPF, date of birth, full residential address (including zip code), email and mobile number;
- Identity verification (KYC): a government-issued photo ID (national ID, driver's license or passport), proof of address, and a selfie with your document when requested;
- Payment information: Pix key, credit/debit card details (tokenized by the payment processor), and the PicPay or Mercado Pago email used for transactions;
- Communications: messages exchanged with support via live chat or email, including service history.
2.2 Automatically collected data
- Browsing data: IP address, browser type and version, operating system, pages visited, time spent in each section, and links clicked;
- Device data: unique device identifier, phone model, screen resolution, and approximate location data (IP-based geolocation);
- Platform usage data: complete history of bets placed, live casino sessions, deposits and withdrawals, bonuses used, odds viewed, and markets accessed;
- Cookies and similar technologies: session data, saved preferences, analytics cookies and contextual advertising cookies within the platform.
The vet365 does not collect data from sensitive categories such as racial origin, religious beliefs, health data, genetic data, or biometric data, except where expressly required to comply with a specific legal obligation — in which case you will be informed in advance and your consent will be requested.
2.3 Summary table of data collected
| Category |
Data Example |
Collection Point |
| Identification |
Name, CPF, date of birth |
Registration |
| Contact |
Email, mobile number, address |
Registration / KYC |
| Documents |
National ID, driver's license, proof of address |
KYC Verification |
| Financial |
Pix key, tokenized card |
Deposit / Withdrawal |
| Behavioral |
Betting history, sessions |
Continued use |
| Technical |
IP, device, browser |
Platform access |
3. Purpose of Data Processing
The vet365 uses your personal data exclusively for the following purposes, all of which are documented and justified under the LGPD:
- Provision of contracted services: create and manage your account, process sports bets, live casino sessions, deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago;
- Identity verification and fraud prevention: confirm that you meet the minimum age requirement (18 years), verify the authenticity of documents provided, and detect and prevent bonus abuse, money laundering, and other unlawful activities;
- Platform security: monitor suspicious access attempts, prevent account takeovers, and protect the integrity of all users' data;
- Experience personalization: tailor market suggestions, event notifications, and promotional offers based on your usage history — always in a contextual manner within the platform, with no sharing with external advertisers;
- Account communications: send bet confirmations, transaction receipts, security alerts, account updates, and notices regarding changes to the Terms and this Policy;
- Compliance with legal obligations: comply with orders from competent Brazilian authorities, meet regulatory requirements in the betting sector, and maintain financial records as required by law.
The vet365 does not use your data for any purposes other than those listed above without notifying you in advance and, where required by the LGPD, without obtaining your specific consent for the new purpose.
4. Legal Basis for Processing
All personal data processing carried out by vet365 is grounded in at least one of the legal bases set out in Articles 7 and 11 of the LGPD:
- Contract performance (Art. 7, V): processing required to provide the Sports Betting, casino and payment services you agreed to when creating your account;
- Legal or regulatory obligation (art. 7º, II): identity verification for anti-money laundering purposes, compliance with requests from authorities, and adherence to financial and gaming sector regulations;
- Legitimate interest (art. 7º, IX): fraud prevention, platform security, improving user experience, and account-related communications — always proportionate and without prejudice to the data subject's fundamental rights;
- Consent (Art. 7, I): for marketing communications, use of non-essential cookies, and specific purposes requiring express consent — consent may be withdrawn at any time at no cost and without affecting your access to essential services.
5. Data Sharing
The vet365 never sells, rents, or makes your personal data available to third parties for commercial purposes. Data sharing occurs only in the following situations, all of which are necessary for the platform's legitimate operation:
- Payment processors: financial data is shared with Pix operators, boleto bancário processors, card networks (Visa, Mastercard), and digital wallets (PicPay, Mercado Pago) solely to process transactions. All parties operate under contractual confidentiality obligations and LGPD compliance requirements;
- Identity verification providers: document data and KYC information are handled by companies specialized in identity verification and fraud prevention, contracted by vet365 under strict data protection contractual clauses;
- Casino game providers: for Live Casino sessions, the minimum required data (session identifier, bet limits, available balance) is shared with the game provider to enable live streaming and results processing;
- Competent authorities: vet365 shares data with Brazilian authorities (Ministry of Finance, COAF, Federal Revenue Service, Federal Police, and others) when legally required, in response to court orders or regulatory investigations;
- Infrastructure providers: cloud hosting services, transactional email platforms, and analytics tools used by vet365 may have technical access to data, always under data protection agreements and limited to what is strictly necessary for each service.
The vet365 prioritizes processing data within Brazil. When data needs to be processed outside Brazilian territory — for example, on servers belonging to international casino providers or cloud infrastructure — we ensure that the level of protection is equivalent to that required by the LGPD, through standard contractual clauses or other mechanisms recognized under Brazilian law.
6. Data Retention and Deletion
The vet365 retains your personal data for as long as necessary to fulfill the purposes described in this Policy, in compliance with the minimum retention periods required under Brazilian law:
- Active account data: retained for as long as your account is active and for up to 5 years after closure, in accordance with audit and anti-money laundering requirements;
- Financial and betting records: retained for a minimum of 5 years after each transaction, as required by Brazilian financial and tax regulations;
- Verification documents (KYC): retained for a minimum of 5 years after account closure, as required by Lei nº 9.613/1998 (Anti-Money Laundering Law);
- Access and security logs: retained for up to 6 months, in accordance with the Brazilian Internet Civil Rights Framework (Law No. 12.965/2014);
- Support communications: retained for up to 2 years after account closure for dispute resolution purposes.
Once legal retention periods have been met, data is securely deleted or anonymized so that the individual can no longer be identified. You may request early deletion of any personal data not subject to a legal retention obligation at any time, through the support channel or your account dashboard.
7. Your Rights as a Data Subject (LGPD)
The LGPD grants personal data subjects a set of rights that vet365 fully respects. You may exercise any of these rights at any time, free of charge, via the support live chat or by emailing suporte@vet365.best:
Right of Access
Request confirmation that your data is being processed and obtain a full copy of all personal data vet365 holds about you, in a readable format.
Right to Rectification
Request the correction of incomplete, inaccurate or outdated data — such as your address, email or mobile number — directly in your account dashboard or through support.
Right to Erasure
Request the deletion of data processed based on your consent, where there is no legal obligation requiring its retention. Data subject to a legal retention period cannot be deleted before that period has been fulfilled.
Right to Data Portability
Request the transfer of your personal data to another platform or service, in a structured and interoperable format, in accordance with ANPD regulations.
Right to Withdraw Consent
Withdraw, at any time and free of charge, consent given for processing based on that legal ground — such as marketing communications and non-essential cookies — without affecting your access to core services.
Right to Information
Obtain information about the entities with whom vet365 has shared your data, the purposes of the processing, and the possibility of not providing certain data and the consequences of doing so.
The response time of vet365 for requests related to data subject rights is up to 15 calendar days from the date the request is received, as provided under the LGPD. In cases of high complexity, the deadline may be extended to up to 30 days, with prior notice to the data subject.
8. Cookies and Tracking Technologies
The vet365 uses cookies and similar technologies (pixels, web beacons, local storage) to enhance your experience on the platform. Below are the types of cookies used and their purposes:
Required for the platform's basic functionality. These include login session cookies, language preferences, bet slip data, and authentication tokens. Without these cookies, the platform will not work properly. They cannot be disabled.
Used to understand how users navigate the platform — which pages are visited most, where bets are abandoned, and how to improve the interface. Data is anonymized and used exclusively for internal vet365 improvements.
These allow the platform to remember your preferences — such as favorite sports, odds display format (decimal or fractional), and notification settings — to personalize your experience without requiring reconfiguration on every visit.
Used to display relevant promotions and offers within the vet365 platform itself, based on your usage history. They are not used for tracking across other websites or for advertising on external platforms.
You can manage your cookie preferences in the account settings panel or in your browser settings. Disabling optional cookies does not affect the functionality of Sports Betting, the casino, or payments.
9. Data Security
The vet365 adopts appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, destruction, or improper disclosure. Measures in place include:
- SSL/TLS Encryption: all communications between your device and vet365's servers are encrypted in transit;
- Financial data tokenization: credit and debit card data is never stored on vet365's servers — only tokens generated by the payment processor are retained;
- Role-based access control: vet365 staff and systems can only access the data necessary for their specific roles;
- Multi-factor authentication: available for user accounts and mandatory for internal administrative access;
- Continuous monitoring: intrusion detection systems and security alerts operate around the clock to identify and respond quickly to incidents;
- Regular audits: platform security is audited on a regular basis by internal teams and, where applicable, by external specialists.
In the event of a security incident that may affect your personal data, the vet365 will notify affected users and the National Data Protection Authority (ANPD) within the timeframes required by the LGPD, according to the severity of the incident. The notification will include the nature of the affected data, the measures taken, and guidance on how you can protect yourself.
Security also depends on you: use a strong, unique password for your account at vet365, do not share your login credentials with anyone and contact support immediately if you suspect any unauthorized access to your account.
10. Updates to this Policy
The vet365 may update this Privacy Policy periodically to reflect changes in Brazilian legislation, the services offered, security practices, or technologies used. Any material update will be communicated by email to the address registered on your account and by in-platform notification, with a minimum advance notice of 15 days before taking effect.
The date of the last update is shown at the top of this page. If you disagree with any changes, you may close your account through support and request the return of your available balance, as set out in the Terms and Conditions. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated version of this Policy.
For questions, requests to exercise your rights, or any matter related to the processing of your personal data, please contact the vet365 via live chat available on the platform 24 hours a day or by email at suporte@vet365.best.